Shipping is taking longer than expected
The parcel has a total of 25 business days (excluding weekends and bank holidays) to arrive.
If you sent the parcel less than 25 business days ago, then it’s still on the way to the buyer and will reach them soon. If the buyer doesn’t respond to you, don’t worry and stay patient — they will be notified once the parcel arrives.
NoteWe can’t investigate the situation until 25 business days have passed since you shipped the parcel or before the tracking status in your conversation screen on Vinted changes to “lost”.
If the message in your conversation screen for this order says that the parcel may be lost, the buyer will have 2 days to confirm if they’ve received the parcel or if it didn’t arrive. If the parcel doesn’t arrive, you can receive compensation for the lost item.
If you’re a Pro seller, the buyer has 14 days to raise a claim.
Good to know:
Sometimes, tracking may fail to update or show a wrong status — please follow our advice on what to do when tracking isn’t updating.