Lori Gottlieb, Maybe you should talk to someone

Consumer protection laws do not apply to your purchases from other consumers. More specifically, the right of withdrawal in Chapter 5 of Part 5 of the Consumer Rights Act 2022 and the legal right of conformity under EU laws (as provided for by Section 15 of the Consumer Rights Act 2022) do not apply. Every purchase you make using the ‘Buy now’ button is covered by our Buyer Protection service.