Help Centre

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You’ll need to send the whole order back to the seller within 5 working days, using your chosen paid return shipping option.
Your refund will be issued within 2 days of the seller receiving the item(s), unless they report an issue.

Photos showing every side of the item. Make sure the entire item is visible in each photo.
Interior, exterior, and care labels.
Serial number and the “Made in” label.
Close-up pictures of all logos visible on the item.
Close-up pictures of the zipper, clasp, and buttons.
Close-up pictures of engravings and embossings.
Proof of purchase (if available).

Photos showing every side of the item. Make sure the entire item is visible in each photo.
A photo showing the details that differ from the seller's listing.
Photos of all sides of the packaging, including inside and outside.

Photos of the whole item from different angles.
If possible, photos that show where parts are missing or the item is incomplete.
Photos of the packaging (both inside and outside) from all sides.
Photos of the shipping label (displaying the tracking number, as well as both the sender and recipient names and addresses).

Photos showing the entire item and details of the damage.
Photos of all sides of the packaging, including inside and outside.
Photos of the shipping label (with the tracking number clearly visible, as well as the names and addresses of the sender and recipient).

Photos of the whole item from different angles.
Photos that show the colour accurately, preferably taken in good, natural lighting.

Photos showing every side of the item. Make sure the entire item is visible in each photo.
If it’s a bundle, photos of all the items you received.
Photos of all sides of the packaging, including inside and outside.
Photo of the shipping label (displaying the tracking number as well as both the sender and recipient names and addresses).

Photos showing every side of the item. Make sure the entire item is visible in each photo.
Any size tags or labels.
If there are no size tags - photos showing the measurements of the item with a measuring tape

Terms and Conditions

Photos showing every side of the item. Make sure the entire item is visible in each photo.
Interior, exterior and care labels.
Serial number, the “Made in” label.
Close-up of all logos visible on the item.
Close-up pictures of the zipper, clasp and button.
Close-up pictures of engravings and embossings.
Proof of purchase (if available).

Photos showing every side of the item. Make sure the entire item is visible in each photo.
Photos of all sides of the packaging, including inside and outside.
Specify if any protective or cushioning materials were used (bubble wrap, paper, etc.).

Photos of the whole item.
If possible, photos that show where parts are missing or the item is incomplete.
Photos of the packaging (both inside and outside) from all sides.
Photos of the shipping label (displaying the tracking number as well as both the sender and recipient names and addresses).

Photos showing every side of the item. Make sure the entire item is visible in each photo.
Photos of all sides of the packaging, including inside and outside.
Package tracking number.
Photos of the shipping label (displaying both the sender and recipient names and addresses).

Photos of the whole item from different angles.
Photos that show the colour accurately, preferably taken in good, natural lighting.

Photos showing every side of the item. Make sure the entire item is visible in each photo.
If it’s a bundle, photos of all the items you have shipped.
Photos of all sides of the packaging, including inside and outside.
Photo of the shipping label (displaying the tracking number as well as both the sender and recipient names and addresses)

Photos showing every side of the item. Make sure the entire item is visible in each photo.
Size tags and labels

The order will be suspended
We’ll investigate the issue
If we confirm it, you’ll get a refund for the affected items

Order suspended, CS will investigate the issue; if issue confirmed, buyer will get a refund.

The seller will review the issues you’re reporting and can request a return.
You’ll receive a refund after any returns or issues are resolved.
If you can’t come to an agreement within 14 days, Vinted support will help you.

The Pro seller will start the refund process after they've received your request.
You’ll get a refund after any returns, or issues with missing items are resolved.
If you and the seller can’t come to an agreement within 2 days, Vinted support will help you.

The Pro seller will start the refund process after they've received your request.
You’ll get a refund after you return the item.
Our verification hub processes the return to ensure the item is in the same condition.
If you and the seller can’t come to an agreement within 2 days, Vinted support will help you.

The Pro seller will start the refund process after they've received your request.
You’ll get a refund after you return the item.
If you and the seller can’t come to an agreement within 2 days, Vinted support will help you.

The seller will review your issue.
You’ll get a refund after you return the item.
Our verification hub processes the return to ensure the item is in the same condition.
If you and the seller can’t come to an agreement within 14 days, Vinted support will help you.

The seller will review your issue.
You’ll get a refund after you return the item.
Our verification hub processes the return to ensure the item is in the same condition.
If you and the seller can’t come to an agreement within 14 days, Vinted support will help you.

The seller will review your issue.
You’ll get a refund after you return the item.
If you and the seller can’t come to an agreement within 14 days, Vinted support will help you.

returned in the same condition. Please factory reset the device

You only need to pay for it to be returned to the hub, and if it’s verified, we’ll return it to the seller.

drop-off point

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Buyer Protection

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What are the risks?

Help Centre.

See safety tips

check our tips

shipping provider’s tracking page

Drop off an order less than 24 hours after it’s sold (weekends and holidays excluded)
Wait until the order is completed
That’s it! You’ll have “Fast shipper” visible beside your profile for 30 days. Learn more.

Learn more about buyer protection fees

Learn more

How to spot phishing

Report

Help Centre

More safety tips

Report

tracking page

Why you can choose.

30 sales or earns over 2,000 €

regain access at any time

AES-256 encryption

add one detail

pre-filled

in early January

You get a copy

encrypted and secure

guidelines for selling

You can appeal each decision once, within 6 months of the date it was issued.
To help the appeal process be as efficient as possible, we recommend including as much supporting evidence as you can.

Zippers, buttons, clasps, buckles
Stitching, engravings, embossings, or screws
Unique interior or structural details

Front, back, left, right, top, bottom

Serial number or batch number
Care label / sizing label / interior label
Additional tags or labels
Close-up of all logos and brand markings

Catalog Rules

Fake designer or luxury goods
Imitation products bearing brand logos or trademarks
Any item misrepresented as authentic

Catalogue Rules

Catalog Rules

Using stolen payment methods
Creating multiple or fake accounts
Manipulating transactions or reviews
Misrepresenting items or shipping empty packages

Vinted's Terms of Use and Prohibited Conduct policies

See the complete guide

Using stolen payment methods
Creating multiple or fake accounts
Manipulating transactions or reviews
Misrepresenting items or shipping empty packages

Vinted's Terms of Use and Prohibited Conduct policies

Fake designer or luxury goods
Imitation products bearing brand logos or trademarks
Any item misrepresented as authentic

Catalogue Rules

Software keys, movie/TV cameras, translator devices, portable fans
Grooming items for pets, pet cameras and monitors, electric equipment for aquariums and terrariums, class 2 or above laser pointers
Radar or frequency jamming devices, state-owned equipment or products received as part of government assistance, jailbroken or rooted electronics
Used (single-use) or expired batteries, power banks, memory cards and blank media - they must be in new condition and in their sealed original packaging

Tattoo kits, piercing machines, tanning beds, and massage tables;
Industrial, commercial-grade or high-performance power tools;
Work uniforms/aprons;
Face shields, hard hats, hearing protection, safety glasses, goggles, harnesses allowed only New with tags;
Vehicles, tires and other accessories related to vehicles;

Mattresses, inflatable mattresses, mattresses pads, mattress toppers, duvets & sleeping blankets (except in kids categories)
Cleaners, detergents, washing solutions, chemical odor eliminators
Mobility devices (wheelchairs, adult walkers (rolling walkers for adults)
Live plants, flowers, seeds

See the complete guide

contact our support team

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If you still can’t see it anywhere, please use the resend button.
If you’re still having problems, you can find more options here.

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try these common solutions

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Yes

here

Vinted Privacy Policy.

content that includes illegal hate speech, terrorist content, or unlawful discriminatory content
content that includes the sale of illegal products and services (weapons, drugs, etc.)

Listing(s) contains unlawful copy of copyrighted text.
Listing(s) contains unlawful copy of copyrighted image.
Listing(s) contains unlawful copy of copyrighted image and text.

The item(s) is a counterfeit product which infringes a valid and enforceable trademark.
The listing(s) contains unlawful use of a valid and enforceable trademark.

Terms and Conditions

pre-owned pieces

How does it work?

Learn more

How does it work?

additional policies

exceptions apply

Vinted Pro Terms and Conditions

this seller’s additional policies

Buyer Protection Pro

Vinted Pro terms and conditions

Get discounts of up to {percentage}% off

Buyer Protection Pro

Buyer Protection

our FAQ

which proofs of authenticity are essential

Shoulder width: measure between the shoulder seams on the back of the item.
Length: measure from the very top of the neckline to the bottom hem.

See compensation information for sellers

Learn more

Help Centre

shipping limits

See compensation information

Edit discount settings

Learn more about data protection

Read our bundles policy

profile details

here

exactly as it appears

See document details

Terms and Conditions

Catalog Rules

Sell and promote your existing items
Browse and buy items as usual

Find out more.

Learn more about data storage

Learn more about your rights

Review your personalisation settings

Learn how to download your data

Update your notification preferences

Learn more about cookies

Learn more about username change.

Profile > Settings > Privacy Settings > Manage account data

Download your data

export your data by downloading it

Learn more about why we collect data.

Learn more about types of data collected

Learn more about data sharing

Learn more about how we use data

guidelines for selling

Each day, the status of your Award is reevaluated. If you’ve listed fewer than {items_count} items in the 30 day period before, you’ll lose your Award.
You’ll keep your current Award even if you sell an item. If you hide or delete an item, however, you’ll lose your progress.
To be eligible for an Award, uploaded items must comply with our Catalogue Rules and Terms and Conditions.

List {items_count} items in a 30-day period.
Each day, we’ll review your status. If you meet the criteria, buyers will see the badge on your profile and listings.
You’ll keep your badge even if you sell an item. If you hide or delete an item, however, you’ll lose your progress.
Listed items must comply with our Catalogue Rules and Terms and Conditions.

Aim to reply to most messages in 6 hours or less.
Replies to first-time messages and offers received during daytime hours (10:00–22:00) are valid, not follow-up responses. \n
Each day, we’ll review your previous 30 days of activity and update your status. If you meet the criteria, buyers will see the badge on your profile and listings.

Once you’re notified that an item has sold, try to send it within the next 24 hours.
Sundays and public holidays are excluded.
Each day, we’ll review your previous 30 days of activity and update your status. If you meet the criteria, buyers will see the badge on your profile and listings.

second-hand at Vinted

learn more

Learn more about disabled options

See compensation information

See all drop-off points

See compensation information

Learn more about disabled options

See compensation information

only business sellers

the same or a similar item

Bank or payment provider statements
Purchase confirmations such as emails
Receipts or invoices
Vinted records

FAQ

Check your country’s tax rules

FAQ

on our website

Learn more

More about DAC7

rules for digital platforms

Learn more

verify your DAC7 information

section 11 of the Austrian Distance and Outward Transactions Act

sections 922 and the following of the Austrian General Civil Code

Buyer’s Protection

sections 1829 and following

sections 2161 and following

sections 2087 and following

section 2106

sections 355 and following of the German Civil Code

Buyer’s Protection

do not apply

Consumer Contracts Act

do not apply

section 43

Sales of Goods Acts

do apply

Articles 68 and following

Articles 1484 and following

Consumer Protection Act (38/1978)

do not apply

do not apply

do apply

do not apply

do not apply

article L. 222-9 of the Luxembourg Consumer Code

articles 27 and following of the Polish Consumer Rights Act

articles 556 and following of the Polish Civil Code

do not apply

do apply

Section 488 and following

Section 415 and following

sections 14 and the following of the Austrian Unfair Competition Act

sections 870 and the following

1295 and the following of the Austrian Civil Code

Article XV. 83

Section 24 of the Czech Consumer Code

8, 9 and 10 of the German Unfair Competition Law

823(2)

119(2)

123(1) of the German Civil Code

Article 24

Marketing Practices Act

Articles 49 and following

Consumer Protection Act (38/1978)

Article L. 132-2

Law 2251/1994

Croatian Consumer Protection Act

Consumer Protection Act 2007

Regulations 2020

Schedule 6

Article 27, paragraph 9

Article L. 122-8

Article 2.15(2) of the Dutch Consumer Protection Enforcement Act

Wet handhaving consumentenbescherming

article 12 of the Polish Unfair Commercial Practices Act.

article 106 of the Polish Competition and Consumer Protection Act.

Article 21

Section 24 of the Act No. 250/2007 Coll., on Consumer Protection, as amended.

Fraud Act 2006

Terms and Conditions

Learn how we calculate the Buyer Protection fee

Learn to shop safely

refund and returns policy.

Fill out your profile

community standards

report it

Fill out your profile

refund and returns policy

leave feedback

Your money is held securely throughout the entire transaction. We won’t release it to the seller until you receive your order and confirm everything is OK.

All Vinted payments are encrypted. They’re handled by our trusted payment partners, whose secure technology makes sure money is sent and received safely and reliably.

Learn to sell safely >

to verify your account on Vinted

Learn how we calculate the Buyer Protection fee

Learn how we calculate the Buyer Protection Pro fee

Learn to shop safely

right of withdrawal

some exceptions apply

Refund Policy Pro

Fill out your profile

The buyer pays for return shipping, unless the Pro seller provides free returns. For more, read our Pro Refund Policy.

Your money is held securely throughout the entire transaction. We won’t release it to the seller until 14 days after you receive your order or any issues are resolved.

All Vinted payments are encrypted. They’re handled by our trusted payment partners, whose secure technology makes sure money is sent and received safely and reliably.

Learn to sell safely

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